Shipping information
Shipping Information
At karevoo, we are proud to offer our customers FREE shipping on all orders.
Order Processing Times
Please allow 1–3 business days for your order to be processed and dispatched after it is placed.
An order is considered dispatched once it has been handed over to our shipping carrier and is in transit to the shipping address provided at checkout.
During peak periods, holidays, promotions, or periods of unusually high order volume, processing times may extend to up to 7 business days.
Estimated Shipping Times
Estimated shipping times refer to the transit time after your order has been processed and handed over to the shipping carrier.
Actual delivery times may vary depending on several factors, including your location, the shipping carrier, customs procedures, weather conditions, and other circumstances outside of our control.
Estimated delivery times by country:
🇺🇸 United States: 5–10 business days
🇨🇦 Canada: 7–14 business days
🇬🇧 United Kingdom: 7–14 business days
🇦🇺 Australia: 10–20 business days
🌎 Rest of the World: 15–30 business days
Please note that during peak periods and holidays, shipping carriers may experience delays in transit and tracking updates. International shipments may also experience unexpected customs delays, which can extend the overall delivery timeframe beyond the estimates listed above.
Estimated shipping times are provided as a general guideline and are not guaranteed delivery dates.
Order Changes and Accurate Shipping Details
It is the customer's responsibility to ensure that all shipping information provided at checkout is accurate and complete.
Incomplete or incorrect shipping information may result in delayed processing, delivery issues, or cancellation of your order.
If our system detects an issue with your shipping address, our customer support team may contact you by email to verify your shipping details within 3 business days of your order being placed. If we do not receive a response within this timeframe, we reserve the right to cancel the order.
If you notice an error in your shipping information, please contact us at support@karevoo.com within 24 hours of placing your order.
We will do our best to accommodate address changes or other order modifications, but we cannot guarantee that changes can be made after this 24-hour period, as your order may have already entered processing.
Delayed Delivery
At karevoo, we understand how important it is to receive your order on time, and we make every effort to process and dispatch orders as quickly as possible.
However, delivery delays may occasionally occur due to circumstances outside of our control.
These may include:
- Severe weather condition
- Transportation disruptions
- Courier or carrier delays
- Customs processing
- Address verification issues
- Product availability issues
- Payment processing delays
- Other unforeseen circumstances
If an issue occurs that may delay the processing or shipment of your order, we will make reasonable efforts to notify you as soon as possible.
While we will do our best to work with our shipping partners and assist in resolving delivery issues, karevoo cannot guarantee a specific delivery date and is not responsible for delays caused by external factors beyond our reasonable control.
Lost or Stolen Packages
We understand that lost or stolen packages can be frustrating.
Once an order has been handed over to our shipping carrier, delivery is outside of our direct control. If your package appears to be lost or has been marked as delivered but you cannot locate it, please contact us at support@karevoo.com and we will do our best to assist you.
We also recommend contacting the shipping carrier directly to report the issue and, where applicable, file a claim. The carrier may require additional information from you to investigate the shipment.
Where appropriate, karevoo may also contact the carrier on your behalf to follow up on a claim or delivery issue.
Please note that, to the extent permitted by applicable law, karevoo is not responsible for packages that are lost or stolen after being handed over to the shipping carrier or after being confirmed as delivered.
Depending on the circumstances, we may, at our discretion, offer a replacement or another appropriate resolution.
If a package cannot be located, you may also wish to contact your local authorities and file a police report where appropriate.
Shipping Policy Changes
karevoo reserves the right to modify or update this Shipping Policy at any time.
It is the customer's responsibility to review the most recent version of the Shipping Policy before making a purchase and using our products.
By purchasing and continuing to use karevoo products, customers acknowledge and agree to this Shipping Policy, including any modifications that may be made to it.
We encourage customers to review this policy periodically to stay informed about any changes or updates that may affect their orders.
If you have any questions or concerns about our Shipping Policy, please do not hesitate to contact us at support@karevoo.com.